Postage Horror Stories

[MP4/22]

I had a idea about a new and interesting topic!! I have a list of disasters at the hands of Mr Pat.:(

I have had problems with my Red dust, 76 Bathurst winner, 2007 bathurst winner and may more...

[AmonFan]

I had a idea about a new and interesting topic!! I have a list of disasters at the hands of Mr Pat.:(

I have had problems with my Red dust, 76 Bathurst winner, 2007 bathurst winner and may more...

So the models and box have been trashed? have these been from Ebay?

[Oh Five]

Sounds to me like someone out there in postie land doesnt like you very much;)

[bortall]

There is an 83 Bathurst Winner out there somewhere :( - but Mr Pat has no idea where. :confused:

[MP4/22]

Stores, ebay, race teams, the only people who i haven't had a issue with is Biante, and a shop in Adelaide.

At one point, without a word of a lie 60% of my car were arriving with damaged boxes, and sometimes the damage was so bad the car would be break because of blunt truma........

[MP4/22]

There is an 83 Bathurst Winner out there somewhere :( - but Mr Pat has no idea where. :confused:

was it insured ????

[AmonFan]

Thats bad news MP4/22, to date i have'nt had a model i've sent get broken however i did mix up models i was checking and sent a DJ XE with a loose windscreen..... silly me....

[MP4/22]

my 1/43 1976 biante bathurst winner broke it's mount in half and Totally Destroyed the plastic case! when I open all the bubblewrap and foam, plastic shards dropped everywhere! and it was wrapped up like a mummy...

[malscar]

Have not had a issue with the handling from the postie yet other than leaving things on the doorstep when I am at work.

Have had issues with the packaging, or lack thereof, not being posted etc and all from backyard ebayers. Case in point, bought something in November, 3 weeks later emailed the seller asking when he sent it. Replied on 7/12 with the response a couple of weeks ago. Item arrived 2 weeks later. Post dated ?8 December. Not sure if it was 8 or 18.

Never had a problem with a business.

[MP4/22]

http://i644.photobucket.com/albums/uu162/Mclaren19 b/000_0207.jpg?t=1263182535http://i644.photobucket .com/albums/uu162/Mclaren19b/000_0206.jpg?t=126318 2569

My Red Dust from 888 :( they replaced it, but i do know a member on this forum was not so lucky, as i got there only spare...

[AmonFan]

http://i644.photobucket.com/albums/uu162/Mclaren19 b/000_0207.jpg?t=1263182535http://i644.photobucket .com/albums/uu162/Mclaren19b/000_0206.jpg?t=126318 2569

My Red Dust from 888 :( they replaced it, but i do know a member on this forum was not so lucky, as i got there only spare...

Is that from post though? As i could pull brand new models out of a 6 pack box with crunched corners....

[Oh Five]

888's red dusts were packed very poorly, a mate of mine got his from there and the boxs were damaged.
I think they were just chucked in those plastic envelope thingys with no padding!

PS I dont think it was AP. Maybe Aust air express or similar?

[MP4/22]

Is that from post though? As i could pull brand new models out of a 6 pack box with crunched corners....

yeah it was the post. The one they gave me in return was 100% mint, and if i remember about 5 of the 8 corners were damaged...

[MP4/22]

888's red dusts were packed very poorly, a mate of mine got his from there and the boxs were damaged.
I think they were just chucked in those plastic envelope thingys with no padding!

PS I dont think it was AP. Maybe Aust air express or similar?

Star track

[El Cheapo]

This is how my Shane van Gisbergen 2008 car arrived from SBR. Pretty laughable really. Suprisingly my box and car were fine. I know other people who recieved their cars from SBR like this weren't so lucky :(

http://img8.imageshack.us/img8/787/dscn0224zj.jpg

[MP4/22]

Your joking. How hard is it to get a old newspaper screw it up, and stuff it in around the car?

[HRT1]

your SBR Van Gis car got packed like that and shipped all the way to NZ and was fine? Yet mine was shipped from VIC & had both side skirts hanging out and one snapped off....

[wazza002]

This is how my Shane van Gisbergen 2008 car arrived from SBR. Pretty laughable really. Suprisingly my box and car were fine. I know other people who recieved their cars from SBR like this weren't so lucky :(




Hey El Cheapo, Well do you know why your box was not stuffed with packing, Its the cost of send it to you, Now if you stuff it full of papper it the cost will go up by heaps mate, Now I know its sucks having it send in that way but if you say to them make sure its packed with airbags that you can get now.

cheers wazza;)

[lukey73]

Atleast you guys have had them turn up, i have had 2 models go missing from Biante due to the contract leaving them on my front door.

First one was a Brock Portofino Blue road monaro that went walkies as it was just left there, the 2nd was a Texaco 87 Sierra that was apprently "signed" for by someone on my behalf when no one was here.

Biante were great and got replacement models, i am lead to believe the contractors both had stern talks too after that.

[bortall]

I've also had an item come from about 50km down the road, that went via Adelaide for some reason.

[stephenhrt]

Not a model car, but had an ipod docking station go to the great lost parcel area. :rolleyes:

Luckily, the supllier was kind enough to send me another one.

As for Aust Air Express, they are a different story. :mad:

[Holdennumber1]

Nothing real major but the outer postage box that my 1:18 Walky arrived in had a big puncture hole in it like someone had shoved a spear through it.
And the boot lid on the model itself had come out of the hinge which was easy to fix as nothing had broken.
I reckon it must've got dropped a few times though but lucky it was paced really well by the seller.:)

[edy]

Years ago I bought the 2004 1/18 CL car from Jarvis Ford service department in Adelaide after seeing it online.

The car arrived in the CC white box with masking tape on the edges.....

I rang them and they apologised and said the girl was a new starter. This is not to mention that they forgot to send the parcel when promised.

Lucky the car wasnt damaged. Even the white box was in surprisingly good condition.

[rex555]

Years ago I bought the 2004 1/18 CL car from Jarvis Ford service department in Adelaide after seeing it online.

The car arrived in the CC white box with masking tape on the edges.....

I rang them and they apologised and said the girl was a new starter. This is not to mention that they forgot to send the parcel when promised.

Lucky the car wasnt damaged. Even the white box was in surprisingly good condition.

Thats what you get for dealing with the Jarvis group of companies. :( I had someone ask me recently "Where can I get my car serviced that ISN'T Jarvis?" I had some bad dealings with their sales department which is why I will never use them again.

[zeitgeist]

Received my Winterbottom Cobra with a broken front suspension. It was my stockist's last copy, so I kept it and repaired it to where you cannot even tell. (Thanks to people on this forum, BTW)

Since I kept it, he knocked a bit off my next purchase; the '83 BW. It arrived with a completely shattered right front and rear suspension. The right front wheel was hanging on by the spring that serves as the duct. Other bits and pieces dangled freely. The rear wheel was completely snapped off.

I've used this guy for quite some time, so I cannot figure out what happened. Both boxes were fine. The Winterbottom came with the CC Green XY, which arrived with nary a scratch.

Thank goodness he had extras of the '83.

[Maq]

Alot of CC cars arrive like this to the shops. Your stockist must have not checked it before posting them. It is a CC problem

[Kashmir]

Alot of CC cars arrive like this to the shops. Your stockist must have not checked it before posting them. It is a CC problem

The exact reason why I will not buy a CC 1/18 on ebay, too risky.

[minh427]

I sent a model to a fellow forum member, did not arrived, had to refund him.

[pitcrew]

I sent a model to a fellow forum member, did not arrived, had to refund him.
Sorry to hear that, it does leave a sour taste in ones mouth.

When ever I post things of value now, I always use registered post + added insurance if required.
Cheers

[minh427]

Sorry to hear that, it does leave a sour taste in ones mouth.

When ever I post things of value now, I always use registered post + added insurance if required.
Cheers

Yeah i learnt from that I always send registered post now.

[Maq]

Was it a regular poster that people had dealt with before?. It is a shame that you learnt about REG post the hard way. for a couple of $ it is worth it. Sorry to hear about that

[Oh Five]

While registered post is the safest way to do it, I think its up to the buyer to request it and extra insurance, I certainly do.

A/ It proves model was sent
B/ insurance if it goes missing
C/ no good if model damaged , Aus post simply WILL NOT pay for any damage, insured or not!

[My Element]

http://i852.photobucket.com/albums/ab82/modelsinc0 5/P1040002.jpga 1/43 CC was in this. Top flap bent down and the box was filthy. Was supposed to be sent registered but wasn't, and had minimal padding inside. Glad it was ok when i opened it. I wanted to leave neg or neutral feedback but decided not to leave any

[singer]

Has anyone worked in a postal distribution centre of any type within Australia?

I can tell you that whether or not items are sent registered or ordinary, EVERYTHING gets chucked, thrown, basketball shots & belted as well as batted.:mad:

At least most things get to their destination

[smokey_dj]

holy crap if that arrived on my doorstep id be thinking hmm some assembly required!!!!

[MeTriX]

With local post issues like this you wouldn't want a model sent from overseas! But so far I have had 1:18 models sent from the USA and Greece which arrived with no problems at all.

[yap]

I sold off my collection of LP's on eBay a year or so ago and some clown from Italy bought 1 off me

Much to my amazement it made it there without being snapped in 1/2 (must of been my superior packaging skills putting it inside 2 bits of cardboard!!!)

[rayman]

I sold off my collection of LP's on eBay a year or so ago and some clown from Italy bought 1 off me

Much to my amazement it made it there without being snapped in 1/2 (must of been my superior packaging skills putting it inside 2 bits of cardboard!!!)
I've bought LP's from overseas and none have ever arrived damaged.

[YRI55K]

i havn't had any problems from the post..regular or registered..but i hope i dont either..but i'v heard from a few people that the front suspension on the RED DUST falcon is pretty weak and breaks quit easily..

when and if i send something i make sure there is plenty of bubble wrap between the item and the outer box...there would be nothing worse then waitin for something and wen u get it its busted up..i'd be pissed

[edy]

I went through Hell and back to get this damn Transformers statue.

Its a limited edition of 500 and was made by Palasaides, which has gone broke. Only Diamond Select make these statues now.

Some blokes on Ebay were selling them between $220-$350, which is crazy money.

I found one in Itay and postage was horrendous. The purchase was concluded in mid December and set me back $150 including postage. (Postage was half) Damn Euros!!!

The statue never arrived! On the tracking, it said the package was abandoned!!!!

I rang Australia Post, and some deadbeat told me it was return to sender after providing the tracking number. I got totally false information. I called back again a few days later after opening up a Paypal dispute (45 days was nearly approaching).

Then Australia Post said that it was UPS as its tracking number was ZA.

I called UPS in Australia and was advised that it was abandoned due to poor delivery instructions. The seller sent it to my PO Box and apparently UPS doesnt deliver to Australia Post. Then my phone details were vague and it couldnt be delivered. It was taken to UPS Dead letter office. What a shocker....

After a week of mucking around, the UPS man rang me and delivered it this morning to my place of employment. When I was putting Soundwave back, the plastic caught on his gun and it broke off. Luckily I used clear silicone and glued it back!


http://img39.imageshack.us/img39/2436/p1010587o.jp g (http://img39.imageshack.us/my.php?image=p1010587o .jpg)

http://img40.imageshack.us/img40/488/p1010585r.jpg (http://img40.imageshack.us/my.php?image=p1010585r .jpg)

I heard that post from Italy can be pretty dodgy. The thing was I was watching Soundwave for ages and had a bad feeling about buying from Italy.

I guess it worked out all good in the end....

[david5]

Soundwave...looks nothing like Clive ???:confused:

[AmonFan]

Soundwave...looks nothing like Clive ???:confused:

He has lost the glasses and hair :p

[Leigh]

You live and learn Edy. Only postal services around the world have an agreement to deliver each others mail...rarely does a courier service have these sorts of arrangements with postal services.

When getting stuff delivered from o/s in particular, you have to make sure they are sending it by post or courier. If courier, it needs a real address. You alsoi need to have your international phone number put on the delivery slip so they can call you from anywhere.

Glad it all worked out for you in the end.

[cdg]

I had a clown on ebay who put a 15 dollar postage fee on a 6 dollar sale for a handful of 1:64 cars. I queried this and it broke down to:

8 dollars postage
4 dollars registration
3 dollars packaging

he wouldnt budge, so i paid and when it arrived it was in a cut up shoe box, wrapped in masking tape, unregistered and cost him 6 bucks to post. he used hand torn and scrunched newspaper to attempt to protect the item.

i posted neutral feedback and he went off his nut with offensive emails etc.

always be careful when postage isnt upfront in the ebay listing.

[brchi17]

why did you only post neutral feedback? I would of gone the whole hog and posted negative as that sort of conduct is just plain wrong! I hope you also reported this member for their abusive messages.

[lachlan]

I agree with Brad, what an a-hole!

[My Element]

people make money on postage all the time. they set a price to cover the longest possible distance. So if you liver closer they still charge the full amount. As for the shoe box and news paper, i am finding people are using news paper more often now. I dont because it feel dirty. But newspaper is just the easy option out.
Look at the pic i posted a few posts ago. I left neutral feedback for that and blocked myself from bidding on that member as well.

[AmonFan]

I have been using newspaper for 10 years now, it does the job :) Also consider that some do not charge you for the BP Box and as far as im aware the Ebay Calculations do not charge you for the box.. ie to send a 1:18 Biante melb metro would cost me $10.25 then $2.50 for the box... So Melb metro will cost me $12.75 all up...

[skaifeyfan2]

I use a mixture of bubble wrap and newspaper. Does the trick.

[malscar]

I have no problems with paying the actual cost, ie postage plus packaging, what I do have a problem with is hitting me up for a dollar amount which does not add up, ie the other day I paid $15 and got the items in their own boxes that were wrapped in 1 piece of paper with postage cost of $10.25. Aust post had to repack it as it fell apart and at this time I only have 2/3rds of the item I bought.

On the other hand, if up front he said $20, put them in a box, any box, packed them with scrunched up paper or bubble wrap and the total cost was say $19, I would not have any issues. It is the people doing things on the cheap just to make that extra buck that peeves me off.

[brchi17]

neither do I Mal, its people how over inflate their prices and then don't do the right thing by you (like in the example given earlier) which is wrong. I mean how hard is it to do like Laz has mentioned and buy a cardboard box. Heck if you by enough of them they're really not that expensive and at the end of the day, if it's in a new box it actually looks like you've got something for your postage cost and not feel ripped off!

[AmonFan]

I have no problems with paying the actual cost, ie postage plus packaging, what I do have a problem with is hitting me up for a dollar amount which does not add up, ie the other day I paid $15 and got the items in their own boxes that were wrapped in 1 piece of paper with postage cost of $10.25. Aust post had to repack it as it fell apart and at this time I only have 2/3rds of the item I bought.

On the other hand, if up front he said $20, put them in a box, any box, packed them with scrunched up paper or bubble wrap and the total cost was say $19, I would not have any issues. It is the people doing things on the cheap just to make that extra buck that peeves me off.

Are they making an extra buck though? lol

Aus post rates for a 1-2 kg bp box 40x20x20 to Aus Capital Cities via Registered Post... the price does not include the BP box price, bubble wrap, masking tape etc ;) :p

Melb to Melbourne Metro $10.25
Melb to Sydney $15.20
Melb to Canberra $15.60
Melb to Brisbane $16.40
Melb to Adelaide $15.20
Melb to Perth $22.40
Melb to Hobart $16.60
Melb to Darwin $24.00

[HDT337]

I use the boxes from Aust Post, if you buy in bulk, say 20 plus, the prices come down considerably.

If I am sending a model, either 1/43 or 1/18, to a house/business address, I use Fastways Couriers, fully insured up to $1500 per service, and the labels(stamps) cost around $10 depending on area, up to 25kg.

I only use Aust Post for P.O. addresses.

HDT337

[malscar]

Are they making an extra buck though? lol




Laz, not a 1/18, was a plastic kit. Not registered, and the price I quoted was from the postage stamp.

It is also when you get hit for $25 and the actual cost is $12.50. The guy told me it was for his time to go to the post office. Ummm, if you are listing on ebay, then this should be factored into your sale price, not included as the postage.

[Garry]

Laz, not a 1/18, was a plastic kit. Not registered, and the price I quoted was from the postage stamp.

It is also when you get hit for $25 and the actual cost is $12.50. The guy told me it was for his time to go to the post office. Ummm, if you are listing on ebay, then this should be factored into your sale price, not included as the postage.

Was the postage cost originally quoted at $25.00?

Unfortunately, it really is, 'Buyer Beware'. Asking questions of the seller before committing to the purchase is the only option available to protect yourself from being overcharged. "Don't like the price, don't buy the goods".

When listing items on eBay, there is a spot to put in a 'Handling Cost', also 'insurance cost' can be included with the postage cost.

[minh427]

When I was selling a lot on Ebay, i invested in a small kitchen scale. that way i can get an accurate post and handling price and pass it on to the buyer.

[Damage]

There are a lot of unseen cost and weight doesnt come into it when AP "cube" the parcel. It would easily cost me $25 to send a 1/18 over east.

$17-19 post
$2.60 rego
$2.50 BP box
$1.30 per $100 insurance (this can really add up if its a pricey item)

Then there are other things like bubble wrap and tape which I dont count. Ive heard the "time and travel costs to go to PO" argument from sellers before and my response was "Well, you forgot to charge me for pen ink and the wear and tear on you shoes you AH!!"

BTW I think newspaper is okay providing the models box has some bubble wrap to protect it from newsprint smudges.

[Damage]

Oh, and the examples above by CDG and MAL are just a plain rip offs. Dont you love a $9.00 charge for a 500g express satchel and it comes in a reused yellow envelope with a buck stamp on it? Those sellers are asking for a neg or at the least a rude message IMO.

My Element, how did you block youself from bidding on this sellers items? I know you can block bidders/buyers but wasnt aware of a seller blocking feature.

[My Element]

Oh, and the examples above by CDG and MAL are just a plain rip offs. Dont you love a $9.00 charge for a 500g express satchel and it comes in a reused yellow envelope with a buck stamp on it? Those sellers are asking for a neg or at the least a rude message IMO.

My Element, how did you block youself from bidding on this sellers items? I know you can block bidders/buyers but wasnt aware of a seller blocking feature.
the same way you block other people. It works both ways

[smokey_dj]

thats some crap ive read here on the last few pages

it breaks down like this for me...

if i have a spare BP box ill recycle it but i will always tell the person im sending it to (most times there happy as the post cost is that lil bit cheaper then)

ive i have bubble wrap ill use if i dont ill use newspaper once again i will tell the buyer
and if i do use newspaper i usually wrap a coat of teflon around the model box to prevent smudging (so good to have a mate work for a furniture place where every item turns up mummafied in teflon

[McLarenFan]

The standard sized BP post box from Australia Post is cubed to weigh in at 3.5kg when sent. I sent some recently where the actual total weight of the box, packing and model weighed in at less that 1.5kg. Paying for an extra 2kg in weight is a rip off. Makes a huge difference particularly to international postage rates.

I usually take a loss on postage, as in a lot of cases your model doesn't sell because of the inflated postage costs, and potential buyers may think you are trying to rip them off.

I tell potential buyers to check the AP website themselves to see that I only charge what it costs me to get to them.

[spolyhronidis]

The standard sized BP post box from Australia Post is cubed to weigh in at 3.5kg when sent. I sent some recently where the actual total weight of the box, packing and model weighed in at less that 1.5kg. Paying for an extra 2kg in weight is a rip off. Makes a huge difference particularly to international postage rates.

I usually take a loss on postage, as in a lot of cases your model doesn't sell because of the inflated postage costs, and potential buyers may think you are trying to rip them off.

I tell potential buyers to check the AP website themselves to see that I only charge what it costs me to get to them.
most, if not all couriers charge for cubic weight rather than actual weight. a book weighing 1.5kg takes up a lot less space than a BP box that weighs the same amount.

[Oh Five]

With the BP box or any cube,rectangle box, just stick something light on it that is an odd shape, they then cant measure it cos it aint a cube!!. I have saved quite a bit (for the buyer) by doing this. (I was told by a postmaster);)

[cdg]

Interesting. i have received small models in cut-down poster tubes. Is this a better way to mail cars and save on postage ? i find I break even on postage, occasionally i lose. Cost of doing business.

I had to raise my postage rate to $7.50 when AP raised their prices.

my attitude to packing is this - id like the person Im selling a model to to receive it in the condition i would like to receive it. i wrap well. foam peanuts, bubble wrap etc.


my diecast blog: http://capitaldiecastgarage.blogspot.com

[Garry]

The standard sized BP post box from Australia Post is cubed to weigh in at 3.5kg when sent. I sent some recently where the actual total weight of the box, packing and model weighed in at less that 1.5kg. Paying for an extra 2kg in weight is a rip off. Makes a huge difference particularly to international postage rates.

Postage cost within Australia is calculated by weight or volume, which ever is the greater. (L x W x H x 250 = cubed weight)

With regarding to International postage cost, ALL the parcels I've shipped overseas have only ever been calculated by weight.....
When using AP boxes, I construct them inside out, that way it is only a plain brown box. (cubed weight is not visable)

[Vectra]

people make money on postage all the time. they set a price to cover the longest possible distance. So if you liver closer they still charge the full amount. As for the shoe box and news paper, i am finding people are using news paper more often now. I dont because it feel dirty. But newspaper is just the easy option out.
Look at the pic i posted a few posts ago. I left neutral feedback for that and blocked myself from bidding on that member as well.

Handy tip for scrunched up newspaper as packing .... Scrunch it up into ball sized pieces, put it in an old (clean) pastic shopping bag, then you can mould it to go around corners or whatever you want, put heaps in to fill a big gap etc....Tape it closed when you have the right shape ...Great for gap filling when sending 1/18 cars in BP boxes as once it's in the bag it cannot escape and won't part easily when the item pokes into the paper balls....Plus the newsprint won't come off on the model box :D

[david5]

Handy tip for scrunched up newspaper as packing .... Scrunch it up into ball sized pieces, put it in an old (clean) pastic shopping bag, then you can mould it to go around corners or whatever you want, put heaps in to fill a big gap etc....Tape it closed when you have the right shape ...Great for gap filling when sending 1/18 cars in BP boxes as once it's in the bag it cannot escape and won't part easily when the item pokes into the paper balls....Plus the newsprint won't come off on the model box :D

Great tip, thanks.

[cdg]

i might try the inside out boxes idea. i couldnt understand how they charge the same for mailing one matchbox car, a matchbox yesteryear or two yesteryears.

upside is if this works, i can lower my postage charge - esp for 1:64 cars - which i know i think about when bidding on an item.

[McLarenFan]

Postage cost within Australia is calculated by weight or volume, which ever is the greater. (L x W x H x 250 = cubed weight)

With regarding to International postage cost, ALL the parcels I've shipped overseas have only ever been calculated by weight.....
When using AP boxes, I construct them inside out, that way it is only a plain brown box. (cubed weight is not visable)

Must be going to the wrong Post Office. They seem to get the tape measure out and measure the boxes I use, dimensions visible or not!

[Garry]

Must be going to the wrong Post Office. They seem to get the tape measure out and measure the boxes I use, dimensions visible or not!

The postage cost within Australia can be volume calculated, it is at the discretion of the person serving behind the counter, weigh it or cube it ?

I have boxes that were a special to suit 1:18 Biante & CC models, they cube at 3 kg. On the odd occasion they are weighed (under 2 kg). I use the same Post Office, just different staff on the day......

Most, if not all packages that are under 500gm are not cubed. That is why I turn the PO boxes inside out...., no printing in sight.

Where possible, I reduce the weight by making my own packaging. Unfortunately, it is time consuming, but a big postage saving for International sales.
eg 1 x 1:43 Spark model (Brock or Bond porsche) = under 250gm

At the end of the day, you should be passing on the full cost regardless, Postage + P & H. (box, packaging, tape, etc)

[AmonFan]

Where possible, I reduce the weight by making my own packaging. Unfortunately, it is time consuming, but a big postage saving for International sales.
eg 1 x 1:43 Spark model (Brock or Bond porsche) = under 250gm

At the end of the day, you should be passing on the full cost regardless, Postage + P & H. (box, packaging, tape, etc)

Hmmmm time consuming... Plus checking 1:18 models, man that can take up some time....

As for passing on the full cost, gees i wish ;) Many think $10 is too much for a 1:18 to be freighted....

I guess i can see their point, afterall with a mark up of 150% on our models we are probably being a bit greedy ;)

[Robert Murphy]

Garry,

Yeah true. However, companies/supliers should not pump the postage costs above the true cost.

If you need more money for your product price it accordingly or look in house for the answer.

Postage costs are easily checked.

If they dont match what has been charged and a retailer is doing it cheaper or even for free from the same place with the same product it will leave a sour taste!

Rob.

[malscar]

As for passing on the full cost, gees i wish ;) Many think $10 is too much for a 1:18 to be freighted....


I have no problem with that.

[AmonFan]

I have no problem with that.

Hehe who would when its below cost ;)

[Garry]

Hmmmm time consuming... Plus checking 1:18 models, man that can take up some time....

It fills in the time between punters, opps, customers.......;)

As for passing on the full cost, gees i wish ;) Many think $10 is too much for a 1:18 to be freighted....;)

I charge around $20.00 for a 1:18 model sent interstate via Registered Post or Australia Air Express. Naturally the cost is cheaper within the same State. Then again, if you visit your local stockist, there is no postage cost.
I think it's very reasonable, given I'm a stockist, not a shipping agent.

I guess i can see their point, afterall with a mark up of 150% on our models we are probably being a bit greedy ;)

WOW thats cheap. ROFL


My pet hate.
At the end of the day the seller puts the price to an item, including postage costs. The buyer then has to decide if they wish to purchase the item at that price.
Unfortunately, it's all to common for the buyer, having made the decision to purchase at the agreed price, complain at a later date that they got ripped off because it is now advertised cheaper elsewhere.
As a comparison, have a look at the discount prices being offered on Plasma and LCD tv's at the moment.

Got to go, I think I may have a customer............

[Garry]

Garry,

Yeah true. However, companies/supliers should not pump the postage costs above the true cost.

If you need more money for your product price it accordingly or look in house for the answer.

Postage costs are easily checked.

If they dont match what has been charged and a retailer is doing it cheaper or even for free from the same place with the same product it will leave a sour taste!

Rob.

Hi Rob,

I agree, in part, with what you have written. However, I feel the burning question is what is deemed "the true cost".

The following are some factors that may/may not, be included in calculating postage costs. Bearing in mind that labour costs could also be included in the final cost, commonly known as 'handling costs'. I've shown the as a breakdown at, 3/ 4/ and 5/, someone has to be paid to do the mailouts ;)

1/ Cost of packing box.
2/ Cost of packaging materials, tape, filler etc.
3/ Time taken to check over and securely package the model.
4/ Time taken addressing, and completing required forms. (Reg. Post or Aae forms)
6/ Time taken to, deliver package to PO, or, call cost and time taken to call Aae.
7/ Finally, the postage cost charged at the PO. Costs vary when shipping interstate.

Of interest, at the eBay function I attended, they were trying to see if postage costs could be carged at a simular rate for a simular item.... Not a chance, shipping WA to North QLD is far more expensive than shipping within the same State.

PS. Did you manage to secure a Sidchrome model ?

[malscar]

Hehe who would when its below cost ;)


I was using my work computer which won't allow any editing:mad:. I really only wanted the first half of what I quoted, ie passing on full cost.

[Robert Murphy]

Hi Rob,

I agree, in part, with what you have written. However, I feel the burning question is what is deemed "the true cost".

The following are some factors that may/may not, be included in calculating postage costs. Bearing in mind that labour costs could also be included in the final cost, commonly known as 'handling costs'. I've shown the as a breakdown at, 3/ 4/ and 5/, someone has to be paid to do the mailouts ;)

1/ Cost of packing box.
2/ Cost of packaging materials, tape, filler etc.
3/ Time taken to check over and securely package the model.
4/ Time taken addressing, and completing required forms. (Reg. Post or Aae forms)
6/ Time taken to, deliver package to PO, or, call cost and time taken to call Aae.
7/ Finally, the postage cost charged at the PO. Costs vary when shipping interstate.

Of interest, at the eBay function I attended, they were trying to see if postage costs could be carged at a simular rate for a simular item.... Not a chance, shipping WA to North QLD is far more expensive than shipping within the same State.

PS. Did you manage to secure a Sidchrome model ?

Hi Garry,

Yes Mate, I did get a Sidchrome car. Thanks for all your help.

I hear what you are saying and agree somewhat.

My point is why does a supplier selling from their webshop need to charge me more than a retailer for exactly the same thing? In some cases retailers dont charge full cost or at all. If you meet certain conditions.

If I buy and have it shipped local it is as fair as anywhere else but if I get it shipped to NZ I get STUNG.

Is this fair?

Regards Rob.

[edy]

I always buy local!

Since my collection is now complete, I dont need to hunt around and pay for postage. We all have experienced horrendous rips offs/poor postage.

I bought a CC 1/18 from Jarvis Ford a few years ago. You know how they sent and packaged it?

They taped the white box, put a label on it and sent it to me.

I was horrified!

[Robert Murphy]

I always buy local!

Since my collection is now complete, I dont need to hunt around and pay for postage. We all have experienced horrendous rips offs/poor postage.

I bought a CC 1/18 from Jarvis Ford a few years ago. You know how they sent and packaged it?

They taped the white box, put a label on it and sent it to me.

I was horrified!

Whoa!

Cant believe a dealer would do that?
Did you hit them up about it?

I buy local when I can.
Unfortunately my local shop cannot be relied on to get all the cars I want to keep my collection up to date.
For example. I am missing 1x1/64. (released this year no shops in Auckland with one. Only ordered two of the three cars from that team)
I have left orders with these shops for other cars and have been let down before. I cant trust them unfortunately, much as I would like to. They are nice guys to talk to, they wrote it in the book then nothing......
Should I have to pay $30 for postage?
Thus making it a $50+ Minicar?
So, this leaves Evil bay today.

Rob.

[AmonFan]

Whoa!

Cant believe a dealer would do that?
Did you hit them up about it?

I buy local when I can.
Unfortunately my local shop cannot be relied on to get all the cars I want to keep my collection up to date.
For example. I am missing 1x1/64. (released this year no shops in Auckland with one. Only ordered two of the three cars from that team)
I have left orders with these shops for other cars and have been let down before. I cant trust them unfortunately, much as I would like to. They are nice guys to talk to, they wrote it in the book then nothing......
Should I have to pay $30 for postage?
Thus making it a $50+ Minicar?
So, this leaves Evil bay today.

Rob.

Hi Rob,

If a 1:64 is sent from Australia to NZ via airmail it should be $7aus as id assume it would be under 250g (i've never sent 1:64s to NZ) at the most $10.70aus thats 250-500g...

Hope that helps you out :)

[Garry]

I buy local when I can.
Unfortunately my local shop cannot be relied on to get all the cars I want to keep my collection up to date.
For example. I am missing 1x1/64. (released this year no shops in Auckland with one. Only ordered two of the three cars from that team)
I have left orders with these shops for other cars and have been let down before. I cant trust them unfortunately, much as I would like to. They are nice guys to talk to, they wrote it in the book then nothing......
Should I have to pay $30 for postage?
Thus making it a $50+ Minicar?
So, this leaves Evil bay today.
Rob.

Glad to hear you obtained the Sidchrome model, without too much hassle I hope?

Ok, I understand what you are saying.

As an example,
The PO cost for (1 x 1:64) 250gm to NZ is Aud$7.00; or, (up to 4 x 1:64) 500gm to NZ for Aud$10.70. This is flat cost and does not include Reg. Post or Insurance costs. Note that the 500gm parcel would have to be made to weight to fit 4 x 1:64.

If I remember correctly, some time ago you posted the Aud$50.00 + for a Minicar issue on another thread.

PM me, I promise to remove the GST ;)

PS.
I have a customer that does not keep the 1:64 boxes, have you any that you need replacing as he gives most of them back to me.

[edy]

Whoa!

Cant believe a dealer would do that?
Did you hit them up about it?




I rang up and complained.

They apologised and said the girl was a new starter.

Since that was the only car left, it was bad luck.

There was nothing wrong with the car.

[fatty]

I always buy local!

Since my collection is now complete, I dont need to hunt around and pay for postage. We all have experienced horrendous rips offs/poor postage.

I bought a CC 1/18 from Jarvis Ford a few years ago. You know how they sent and packaged it?

They taped the white box, put a label on it and sent it to me.

I was horrified!The Lions Den did the same thing to myself and another forum member when they posted the 83 Bathurst winner. We Both sent them a nice email.

[edy]

The Lions Den did the same thing to myself and another forum member when they posted the 83 Bathurst winner. We Both sent them a nice email.



Lions Den should know better as they sell lots of models. As for car yard, mmmm.

[edy]

I have purchased many items on EBAY and on various Internet forums before and had no issues with the seller with respect to communication and service.
This message has taken a while to compile given that I have referred to all the PM’s I have sent and received from the seller.
19/2/2010 - I joined the OCTA forum.
23/2/2010 – I won on EBAY a Shockwave statue from Mr XYZ .
23/2/2010 – I wrote to from Mr XYZ asking for other statues he was selling. I trawled through the numerous ‘For Sale’ classified. I asked to speak to him and provided my mobile number if he wished to contact me.
24/2/2010 – I paid for the EBAY Item on Paypal promptly.
24/2/2010 – from Mr XYZ advised that he had Skywarp, Thundercracker and various other Transformer statues for sale.
24/2/2010 – I wrote to from Mr XYZ requesting Registered Mail postage and confirming that the statues contain boxes and their Certificates of Authenticity (COAs)
25/2/2010 – from Mr XYZ provides his bank account details for the additional 2 Transformer statues.
25/2/2010 – I sent the money for Skywarp and Thundercracker.
25/2/2010 – from Mr XYZ advises ‘No worries. I'll send them as soon as it clears into my account”.
1/3/2010 – I write to from Mr XYZ “has $$ cleared a/c yet?”
1/3/2010 – Matt responds “All good. I'll be posting tomorrow”. I took this to mean 2/3/2010 a Tuesday.
During this intervening period up to 12 March 2010 – I attempted to send an EBAY message to from Mr XYZ, obtain contact details. The mobile phone number was incorrect. When you request details, both buyer and seller get an email notification.
Additionally a PM was sent to Mr XYZ
11/3/2010 – I sent from Mr XYZ a message “from Mr XYZ - as a course of courtesy, please respond to my Pm or eBay messages. when did you send the mail. it has been over 1.5 weeks since you have recieved the cash. or you can ring me xxxxxxxxx”.
12/3/2010 – from Mr XYZ responded ‘Hey Edwin, sorry i got called out of town for work last week and got back yesterday afternoon. I left the package for the wife to post but she somehow forgot. I've posted it today. The registered post number is 532411725017.
16/3/2010 – The parcel arrives via Registered Mail at the Post Office. Parcel sent as per 12/3/2010 advice.
http://img256.imageshack.us/img256/2402/p1010720.j pg (http://img256.imageshack.us/my.php?image=p1010720 .jpg)
16/3/2010 – I send from Mr XYZ a PM
“Hi from Mr XYZ
I got your parcel today, however you sent me
1. Starscream
2. Thundercracker
3. Shockwave
Here is the bad news....
Unfortunately, I did not buy or want Starscream. You were meant to send me Skywarp. I own Starscream already. See your PM below to me where I ask for Skywarp and Thundercracker.
Also from Mr XYZ, the Diamond Select Toys come with a Certificate of Authencity. When you sent me Starscream and Thundercracker they did not.
That being the case, can you:
1. Arrange to send me Skywarp
2. Send me the Certificates of Authencity for Skywarp and Thundercracker
When it has been provided, I will send you Starscream back.
If you wish to discuss this with me, I have a contact number which you have.
16/3/2010 – Since an address was provided, I looked up from Mr XYZ's details on the White Pages.
In the telephone conversation he advised that he thought the COAs were in the packaging.
He will look for the COAs and send me Skywarp.
He advised that I could keep Starscream.
Additional statues and PMs were made. However, I did not purchase.
In the intervening period, I had attempted to call from Mr XYZ and left messages. from Mr XYZ did not responded to my telephone calls.
18/3/2010 – from Mr XYZ advised ‘No problem Edwin. Also, do you have both Megatrons? There's also a normal and animated version. I only have the normal.
Anyway, i'll post you the bust with the certificates”.
23/3/2010 - I sent from Mr XYZ a PM –
“Hi from Mr XYZ
I dont go to the PO box everyday. Can you advise me when u sent the stuff?
Thanks
Edwin”
25/3/2010 from Mr XYZ responded
“Hi Edwin,
I don't go to the PO everyday either due to work. I can only go on Fridays. I will be sending out Skywarp and the COA's tomorrow. I will send you the receipt number when it's posted.
from Mr XYZ”
The date in question was 26/3/2010 – being Friday.
25/3/2010 – I responded
“No worries, thanks for letting me know.
I was not aware of the Friday postage thing, henceforth going to the PO Box every day”.
25/3/2010 – from Mr XYZ advised
“Sorry Edwin. I thought i mentioned on the phone or something”.
28/3/2010 – I sent from Mr XYZ another PM
“Hi from Mr XYZ - just confirming with u that the items were posted on Friday?”
29/3/2010 – from Mr XYZ advised
“Yes they were dropped off at the PO late friday arvo”.
[b]Friday afternoon would have been 26 March 2010[b/]
31/3/2010 and 1/4/2010 – I went to the post office that week to check. No parcels arrived. The Post Office request I contact the seller.
1/4/2010 – 3:39 AEST I sent from Mr XYZ another PM
“Hi from Mr XYZ - Bad news. Further to your advice, I've been to the Post Office today and yesterday. They have not arrived.
The Post Office has asked me to ask you for the Registered Mail details.
I advised Post Office when you sent the items from Shellharbour and they said it should have arrived yesterday or today at the latest.
Edwin”
5/4/2010 – I contacted from Mr XYZ at 8am in the morning. He advised that the parcel was sent and is out of his hands. I advised that I need the Registered Mail details.
He then said due to family issues and work commitments has prevented him from dealing with me quickly.
5/4/2010 – I sent from Mr XYZ a final PM
“from Mr XYZ
As per your PM, you advised that you sent the parcel on 26/3/2010.
In a previous PM, the post office advised that the parcel should have arrived on the Wednesday (31/3)/ Thursday (1/4).
As you advised the parcel was sent via Registered Mail, please provide me the RL number and take I will take it up with the Australia Post. This is the only evidence of the parcel being sent.
Edwin”
6/4/2010 – Today I went to the Post Office and a parcel was waiting for me. It contained Skywarp and the COAs.
I parcel was sent on [b]1/4/2010[b/] not the 26 March 2010 I was initially advised. I have the printed mail details to evidence this date below. This receipt is printed at the time of paying for the postage.
http://img140.imageshack.us/img140/2483/p1010719hi .jpg (http://img140.imageshack.us/my.php?image=p1010719 hi.jpg)
I don’t really want to comment too much on this seller, but it has been frustrating, disappointing and I have unnecessarily wasted time going to the Post Office.
I don’t feel like I have been treated with any respect or consideration.
Usually when people buy things from other Forum members, they go the extra mile to ensure that you are communicated well with, the package wrapped up extra tight etc.
I am relieved and will move on from this. I don’t and won’t anticipate communicating with this member of this forum anyway.
But as advised above, I just want you guys to know………
Please feel free to air you comments? Have I been unreasonable??

[pitcrew]

I don't know of his situation of the other party (may of been busy, other commitments etc).
Sometimes it's hard to get to the post office, some people go weekly to avoid constant ques
They seem to have been on the ball with some your questions and have resolved everything you have had problems with. If slow postage is the main concern I don't think it's worth worrying about, you finally got your items.

The strange thing is that different people have differnt views on life, some go flat out, some go with flow, while others just aren't in a rush.

[porsche91722]

I just leave an honest feedback on any bad transactions, which is what it is for. I think I've only had a few crooked deals on ebay from memory. Bad service is poor form whether it is on ebay or dealing with a retail outlet on a face to face basis. After having been bitten, I know that I now always look through their ebay feedback and will not bid on or buy off anyone with a poor feedback sellers record. I would prefer to pay a few extra $ and deal off someone who I feel is a safer option. After having read through your detailed report, it amazes me that some of the Australian sellers on ebay really seem to be pretty hopeless compared to a lot of overseas ebay sellers. I've had similar postage delays, and without fail they have always been from the Aussie sellers. 3 weeks from Melb to Bris, 2 weeks from western Sydney to Bris, and yet I regularly get diecast from the U.S. and Europe in half the time. The lousy communication from some of them is also a negative reason to deal with them again.

[VZSS]

If I Can't Get Wot I Want In N.s.w, I Look At Gateway In Qld, Thay Are The Only One's That Do C.o.d, That Way Can Check Model Before I Pay For It.
You Know That You Will Get It,you Don't Get It ,they Don't Get Payed.
C.o.d Good Way Too Go. My 2cent In. More Should Do It.
Cheer's All:)

[edy]

I don't know of his situation of the other party (may of been busy, other commitments etc).
Sometimes it's hard to get to the post office, some people go weekly to avoid constant ques
They seem to have been on the ball with some your questions and have resolved everything you have had problems with. If slow postage is the main concern I don't think it's worth worrying about, you finally got your items.

The strange thing is that different people have differnt views on life, some go flat out, some go with flow, while others just aren't in a rush.

actually if you look at it, the seller did tell some porkies and avoid my phone calls.... and refused to ring me.

then they stuffed up but still took their sweet time rectifying it?

i had to chase him for everything...... its simply not on!!!

[VZSS]

If I Can't Get Wot I Want In N.s.w, I Look At Gateway In Qld, Thay Are The Only One's That Do C.o.d, That Way Can Check Model Before I Pay For It.
You Know That You Will Get It,you Don't Get It ,they Don't Get Payed.
C.o.d Good Way Too Go. My 2cent In. More Should Do It.
Cheer's All:)
P.S GATEWAY ARE BRILLIANT NEVER HAD A PROBLEM.:D

[Damage]

Been over a month since I paid for some 1/18's from a member here. Getting a reply to a PM is like pulling a tooth. Pretty disappointing. Doesnt really do much for the confidence of dealing with other members for the first time. Theres no way I would have thought I would get stung by someone on here. Prior to this, I would have had less faith in an eBay transaction but now not so sure.

[VZSS]

Sorry Too Here Damage I My Self Thought It Would Be Better Than
Ebay, But Trust Nobody Sorry To Say ,it's The Way Thing's Are Going,
Shame!!!!

[Vectra]

I was a member on a Vauxhall forum oversaes and they used a rating systen that popped up against your username for selling stuff...was simplistic from memory, but effective.

[Bones]

Well i have been burnt from a forum member on here. I paid for 2 models and some books, it has now been close too six months and i have never recieved a reply from him. Once burnt never for gotten, and ill never deal with that person again.
In saying though I have brought a few models off anther people off here and have recieved them straight away with no problems.

[mrmavx]

Been over a month since I paid for some 1/18's from a member here. Getting a reply to a PM is like pulling a tooth. Pretty disappointing. Doesnt really do much for the confidence of dealing with other members for the first time. Theres no way I would have thought I would get stung by someone on here. Prior to this, I would have had less faith in an eBay transaction but now not so sure.

very disappointing to hear, up to date i have not had any problems dealing with fellow members such as butter, smokey dj and 2quietlycollecting and i trust they would have good words in reverse, but that not all members are the same is a great pity as it breeds distrust and makes it difficult for not well known or new members to trade. i like the idea of a points or rating system but how can it be worked to not disadvantage new traders is the question, i for one dont know the answer other than maybe the moderators post a list of bad traders only after they have heard from both sides but then thats not fair on the moderators either. so any idea's anyone

mrmavx

[My Element]

or a vote to name them so the other good dealers on here know who not to deal with

[ratster70]

Well weve seen all the good ones and unfortunately itll happen and seems it has happened now to 2 members and i for 1 have no problems with these members to be named so the rest of us can be wary of these members if the need comes up. We openly praise good members but at present it seems we are protecting the bad ones :mad:

Mods can you please have a nut out between yourselves and mebbe come up with some ground rules for negative feedback or openly naming these members.The reason i ask this is i dont and im guessing most people here dont want just an open slather on each other without justification (god i hope im making sense now) i just think we should be able to either weed out the bad ones or at least be told of who they are ;)

[brchi17]

Well weve seen all the good ones and unfortunately itll happen and seems it has happened now to 2 members and i for 1 have no problems with these members to be named so the rest of us can be wary of these members if the need comes up. We openly praise good members but at present it seems we are protecting the bad ones :mad:

Mods can you please have a nut out between yourselves and mebbe come up with some ground rules for negative feedback or openly naming these members.The reason i ask this is i dont and im guessing most people here dont want just an open slather on each other without justification (god i hope im making sense now) i just think we should be able to either weed out the bad ones or at least be told of who they are ;)

John, to date since the beginning of the BSS there has only been 1 case brought to the attention of the Moderation Team and as that is currently an ongoing issue I will not speak specifically about it. It has been news to me reading about Bones' negative experience which is rather concerning to read. Disappointing too that this hasn't been reported to a member of the Mod team.

As has been written in the rules of the BSS (which was updated on last Monday), the Moderation Team will not solve problems caused during deals on the BSS. We will do our up most to try & assist. Also we will revoke membership to this forum if it's found that a member is burning other people on deals in the BSS.

[HQGTS74]

Not good to hear things like that happen Damage, have you mentioned the members username so we can keep away?

Hope it works out..

Chris

[brchi17]

Before we start to lite the bonfire, how about we let time take it's course and wait and see 1st ;)

[wazza002]

Before we start to lite the bonfire, how about we let time take it's course and wait and see 1st ;)

Yep I second that, But give them to much time or they will keep doing this with change in id's :(;)

[Damage]

Not good to hear things like that happen Damage, have you mentioned the members username so we can keep away?

Hope it works out..

Chris

No mate, and I'm sorry if the membership feels that I am not warning them by refusing to disclose the member's ID. As Brad said, it has been brought to the Mod team's attention and I'm sure the right thing will be done once sufficient time has passed. I also hope that the member will not be able to post any further BSS listings until this is sorted out.

The main reason for my contacting the powers that be was not to have them act on my behalf, but to make them aware so that nobody else falls into the same trap. To the best of my knowledge that is already happening.

I urge anybody with any doubt over thier transactions, not to contact Brad or Wayne until at least a few weeks have passed since you have paid the vendor. If they are inundated with premature reports, it may put the BSS in jeopardy.

IIRC it was brought into the forum to offer more security and accountability for us so please keep that in mind.

Have to agree with wazza on the new ID thing, I guess that will take some vigilance.

[david5]

Damage is it an active poster or someone that has joined mainly to use the BSS section ?

[Andrew]

Damage is it an active poster or someone that has joined mainly to use the BSS section ?

Rightly or wrongly, I'm wary of 'members' that pop up only to use the BSS side of the house. You tend to build up a sense of trust with those members that are regular posters here in the main forums.

[david5]

Rightly or wrongly, I'm wary of 'members' that pop up only to use the BSS side of the house. You tend to build up a sense of trust with those members that are regular posters here in the main forums.

Exactly why I asked. I have never purchased from the SELL part of BSS, I have however bought models from a couple of members on here via pm discussions. You do build a trust with the regulars, I'd rather die a thousand deaths than screw over someone on here.

Not to mention the goodwill things we do for each other. ;)

[Damage]

Damage is it an active poster or someone that has joined mainly to use the BSS section ?

Member for roughly 2 years, not what I would call a regular poster, but not somebody who only uses the BSS either. Again, sorry if I cant be more specific at this stage.

It does put a dent in the goodwill side of things, but I'm not one to paint everyone with the same brush just becaiuse of one liar.

[ratster70]

John, to date since the beginning of the BSS there has only been 1 case brought to the attention of the Moderation Team and as that is currently an ongoing issue I will not speak specifically about it. It has been news to me reading about Bones' negative experience which is rather concerning to read. Disappointing too that this hasn't been reported to a member of the Mod team.

As has been written in the rules of the BSS (which was updated on last Monday), the Moderation Team will not solve problems caused during deals on the BSS. We will do our up most to try & assist. Also we will revoke membership to this forum if it's found that a member is burning other people on deals in the BSS.

OK mate thanks for the reply i appreciate its a hard situation without all the info from both parties ;)

[onfire]

Exactly why I asked. I have never purchased from the SELL part of BSS, I have however bought models from a couple of members on here via pm discussions. You do build a trust with the regulars, I'd rather die a thousand deaths than screw over someone on here.

Not to mention the goodwill things we do for each other. ;)


You would be suprised how many regular posters on here do that, im sure CARMA will catch those who do this, you always need 2 sides of the story and at the end of the day let the mods deal with it since there entrusted with that job........

[FastRedCars]

You would be suprised how many regular posters on here do that, im sure CARMA will catch those who do this, you always need 2 sides of the story and at the end of the day let the mods deal with it since there entrusted with that job........

G'day "onfire", did you mean karma, or the Committee Against Random Model Arguments ? (LOL). Sorry, couldn't help myself. I know this is a serious topic. Have stopped laughing now. All right, I'll go to my room.

[Damage]

Isn't there a Constant Ability to Ramble Moronically Association? Theres a reason why they never called any of the blue-oval boys Ford Australia Racing Team you know ;)

[onfire]

G'day "onfire", did you mean karma, or the Committee Against Random Model Arguments ? (LOL). Sorry, couldn't help myself. I know this is a serious topic. Have stopped laughing now. All right, I'll go to my room.

Yes i did mean Karma,
If its such a serious topic so much poor lame aimless remarks are made, i guess point still stands what goes around comes around and i guess everyone gets what they deserve,everything happens for a reason :D

[Damage]

zzzziiinng....:rolleyes: Seriously though, are you saying anyone deserves to get stung on here? Fair dinkum...

[onfire]

Damage: Best you get of that high horse your always on:rolleyes:, and read what i wrote

NO one deserves to get stung period, But if you sting people be prepared to get stung, so i was reffering it to the person who stung you, if infact what you have said is correct....

if this is a serious topic for you, and you would like your concern to be taken seriously your sarcastic remarks arnt required

[Damage]

Good on ya mate, I just asked a question. Looks like youre having trouble answering it.

[smokey_dj]

ok ok if this b/s is going to start up between you 2 i think its about time i stepped in and dont for 1 second think im taking sides!!!!

i have read every post in here about this topic and planned to remain silent on the issue but as i have delt with this particula member on 2 seperate occasions ive been trying to keep damage at a cool head and to stress less as i have this particula member in question on my msn and about a week and a half ago supposedly spoke to this members sister who advised me about a possible reason why there has been a hold up in postage of these items to damage im not going to give anymore info than that as obviously its a personal reason for this member and i dont think it would be appropriate or accepted to air such reason on a public forum with what it seems so many of you out for blood and name and shame


since speaking to the sister i havent seen nor heard anything more but as i keep trying to re assure dion both times ive delt with this member for models ive had no issue so i assume something has come up beyond their control and will hopefully be delt with soon enough i belivve this member to be a good person and will do the right thing

[edy]

Smokey your thread is hard to read.

Could you consider full stops and capitals in future posts?

Or are you saying all of this without stopping!!!!

[smokey_dj]

i never bother with punctuation on forums call it lazy but its not important to me to bother when its words on a screen in open slather

but yes i guess if you knew me i could just type how i talk 1 long breath and im off and racing :p

[wayno]

You would be suprised how many regular posters on here do that, im sure CARMA will catch those who do this, you always need 2 sides of the story and at the end of the day let the mods deal with it since there entrusted with that job........

What garbage. BSS was introduced when there was a Biante moderator on site and Brad and I have now been stuck with the job.
We enforce the forum rules and what happens between parties on BSS is not our problem. If I had my way the BSS section would be shut down.

[wayno]

i never bother with punctuation on forums call it lazy but its not important to me to bother when its words on a screen in open slather

but yes i guess if you knew me i could just type how i talk 1 long breath and im off and racing :p

That's just lazy and selfish. If we don't deserve the courtesy of you making an effort to make what you post easy to read then don't bother.
Maybe you need to go back and read the forum rules at the top of the forum re spelling and punctuation.
We don't expect Rhodes scholars on here but a bit of effort out of respect for your fellow forum members would be nice. :rolleyes:

[cdg]

I have bought and sold hundreds of models using epay. As a seller, many times people email and ask where there model is - and it always turns up eventually. Except once - on a 1:18 XY GT which hadnt arrived after two weeks.

I always offered (remember that word) registered mail and insurance but few people took it up. The model never arrived and he lodged a case with ebay/paypal - which took the money out of my account and eventually refunded him. Epay/paypal didnt care that he chose not to insure and register the model. They only cared that i be able to provide evidence that I had registered an insured it. As a result I now insist that any model over $50 is sent registered and insured.

What really irritated me was the adversarial tone the buyer took, almost accusing me of being a thief. I can understand his disappointment, but my feedback was 100% positive and i tried to work with him and aus post to find the model. he got his money back, i was out the model, the cost of postage and the cost of the model originally.

I often wonder whether the model arrived a few days after he got his refund.

Still, its my only real bad experience as a seller.

[gab73]

I have bought and sold hundreds of models using epay. As a seller, many times people email and ask where there model is - and it always turns up eventually. Except once - on a 1:18 XY GT which hadnt arrived after two weeks.

I always offered (remember that word) registered mail and insurance but few people took it up. The model never arrived and he lodged a case with ebay/paypal - which took the money out of my account and eventually refunded him. Epay/paypal didnt care that he chose not to insure and register the model. They only cared that i be able to provide evidence that I had registered an insured it. As a result I now insist that any model over $50 is sent registered and insured.

What really irritated me was the adversarial tone the buyer took, almost accusing me of being a thief. I can understand his disappointment, but my feedback was 100% positive and i tried to work with him and aus post to find the model. he got his money back, i was out the model, the cost of postage and the cost of the model originally.

I often wonder whether the model arrived a few days after he got his refund.

Still, its my only real bad experience as a seller.
I always register & insure items i sell on ebay without providing it as an option to the purchaser, i include the cost in the postage for the exact reason you have described above.

[Leigh]

The original bss was shut down because of a few people that did the wrong thing...there were a few threads on here about it at the time.

BSS was re-opened after many years of lobbying from forum members, and eventually transferred as a sub-forum here on the basis that a staff member would manage it and the volunteer moderators (which there have been a few) would not have to deal with.

It is unfair for members to expect the volunteer moderators to get involved in these issues. Buying from here is no safer than buying from ebay or the Trading Post...if it is a genuine theft, take it up with your local constabulary!

...and at the end of the day, **** happens...far too many people these days have the tar and feathers at the ready without taking into account mitigating circumstances! oooo, my item is 1/2 a day late! Crikey, I've had stuff take 2 weeks to travel two blocks via post!

Whatever happened to the day when communication was weekly and that was deemed good enough!

[brchi17]

....Whatever happened to the day when communication was weekly and that was deemed good enough!

Spot on Leigh!
Seems today everyone wants everything yesterday and then feel the need to instantly flame if they don't get this!
In this digital age the speed of communication has certainly improved, however what people forget is that not everyone operates at the same speed! For some checking something every couple of days is sufficient, yet for other's they deem this to be slow as they may check hourly.
At the end of the day all that the moderation team are concerned about is that all transactions eventually pan out as intended.

[Damage]

This item was paid for on 4th March, I don't think it's unreasonable to think it should have arrived by now. I did NOT expect the moderators to go into bat for me, but I did make them aware of the issue for everyones protection.

Between the conjecture and innuendo, I think enough has been said on the topic and probably best if we return to postage issues intead of dodgy members.

[Leigh]

Has only been just over a month Damage, I've had stuff take longer...chill, give the guy a chance! As you have already stated, they are an infrequent user of the forum...if it were me on the other end of your bagging, and your PM's used any of the language and inuendo you have used in this thread, I'd be dragging my feet!

Believe it or not, but you, as a purchaser of an item under a private sale are likely not the most important thing in this persons life!

[porsche91722]

Crikey, I've had stuff take 2 weeks to travel two blocks via post!

Whatever happened to the day when communication was weekly and that was deemed good enough!

As I mentioned earlier in this thread, the big delays seem to happen here in Australia with good old Aussie Post being part of the problem, but I seem to notice a hint of guilt from some of the replies (not necessarily yours) appearing here. I think most of us who get stuff off ebay, accept the possibility of something that may go wrong. I know that I only get items sent via registered mail these days, having been burnt before. The main problem as mentioned by many, is the lousy communication, and (TO THE SELLERS) please don't give us that rubbish about not checking emails regularly. I bet that they check their incoming to see if any new orders are being received. Ebay/paypal have their internal emailing system in place, and this is the thing that has got me refunds in the past, when sellers either haven't responded to repeated ebay emails or when forced into responding by paypal have become abusive. As far as I am concerned, if a supplier gives me poor service, there ain't no second chances,I won't be going back to get more of the same. I deal with a few regular suppliers who send me an email when the item has been sent, so at least I know when it has left them. There are plenty of good ebay suppliers who still do value repeat business, and I would rather deal off someone you feel you can trust.

[Damage]

Has only been just over a month Damage, I've had stuff take longer...chill, give the guy a chance! As you have already stated, they are an infrequent user of the forum...if it were me on the other end of your bagging, and your PM's used any of the language and inuendo you have used in this thread, I'd be dragging my feet!

Believe it or not, but you, as a purchaser of an item under a private sale are likely not the most important thing in this persons life!

Mate, I said they were an infrequent poster, not user (please refer to post #107). The member logs in regularly, even whilst "in hospital". On a side note, what "language and innuendo" are you referring to? You've offered and stated your opinion, thanks for that. I've tried to keep it to the facts and I have not "named and shamed" anybody.

Never have I even hinted at being the most important thing in this guy's life, but it takes 10 minutes to go to the PO. I have not harrased the guy by PM so please cut the assumptions, it's just poking holes in what are usually bulletproof posts from you.

All youre really doing now is stirring the pot for your own amusement. I know, I've been guilty of it myself. I still think we should move on, I can't see the tone being raised by continuing this.

EDIT: I'm wondering if maybe you have taken a month to make the pilgimage to your local PO. Maybe this guy could have done it during the same trip he took to the ATM to withdraw the money.

[My Element]

my 2 cent worth, are if your going to sell something, be prepared to post it as soon as you have the money. you dont go to a shop and buy something and then get it a month later. I have posted things for people when ive been unwell and almost passing out in the post office, so there is no excuse really

[Graeme]

I use Registered Post within Australia for items of significant value, say for items that cost greater than $100.

Living in a semi-rural suburb, I'm fortunate enough to have all my mail delivered by a contractor who drives a roomy van, not a 125cc motor scooter, and who delivers all packages to my bag door regardless of postal status.

If you're concerned about delivery times or whereabouts in transit an item may be, Registered Post gives you the opportunity to follow the shipping over the internet. Here's the Aust Post website link for parcel tracking :

http://auspost.com.au/track/

[Damage]

Dead right there Graeme. Any item I send worth over $50, I register for my own peace of mind.

[Garry]

Dead right there Graeme. Any item I send worth over $50, I register for my own peace of mind.

Good evening Dion,

Did you manage to get out to Welshpool.

[Vectra]

Has only been just over a month Damage, I've had stuff take longer...chill, give the guy a chance! As you have already stated, they are an infrequent user of the forum...if it were me on the other end of your bagging, and your PM's used any of the language and inuendo you have used in this thread, I'd be dragging my feet!

Believe it or not, but you, as a purchaser of an item under a private sale are likely not the most important thing in this persons life!

What a load of rubbish !!
If it's in Australia, there is no excuse for anything to take more than 7 seven days to arrive.
Like a shop sells things.....tough if there are things going on in your life...you originally contracted to sell the thing ...Deliver it !
Been through it with ebay & various medical conditions ..... We made sure things were delivered regardless, as it's not the purchasers problem.

[Leigh]

What a load of rubbish !!
If it's in Australia, there is no excuse for anything to take more than 7 seven days to arrive.
Like a shop sells things.....tough if there are things going on in your life...you originally contracted to sell the thing ...Deliver it !
Been through it with ebay & various medical conditions ..... We made sure things were delivered regardless, as it's not the purchasers problem.

:rolleyes:

Your fictional reality must be so much fun...

[porsche91722]

:rolleyes:

Your fictional reality must be so much fun...


Said the pot to the kettle.

[Leigh]

my 2 cent worth, are if your going to sell something, be prepared to post it as soon as you have the money. you dont go to a shop and buy something and then get it a month later. I have posted things for people when ive been unwell and almost passing out in the post office, so there is no excuse really

What I love to hear, a community spirited person who would rather spread their disease than wait a few days...

'Tis all about sharing hey?

To clarify a few accusations, I've always posted within 5 days of moneys clearing...Had bank transfers go missing, postal items go missing/astray. Heck, I had one model sent to me by a forum member that made it back to him after just over a week (i.e. it boomeranged and never made it to me...found out since it was Aust Post that decided it couldn't be delivered), to which he had to re-send it to me! That transaction took well over a month.

Had several transactions where I was the seller take more than a month to receive any money...

It's about living in the real world and realising that **** happens...

The only transaction that has not gone through for me, and the only one I've been burnt on, was with the person who killed the original bss on this website, and he still trades here!

[VXfan]

Mmmmm,feelin the love in this thread...:p

[Leigh]

LMAO. I remember it took more than 3 weeks to get a bloody book out of you:p

[VXfan]

LMAO. I remember it took more than 3 weeks to get a bloody book out of you:p
2 books and I hand delivered them didn't I?:p
Maybe u should have joined the other 'armchair commandos' here and 'named and shamed me'..lol!:D:D

[Damage]

lol @ Armchair Commandos :D

Garry: yes, I did have a look. Not bad, might take the tribe back this arvo for some fancy duds.

[My Element]

What I love to hear, a community spirited person who would rather spread their disease than wait a few days...

'Tis all about sharing hey?

I would keep you mouth shut mate, you dont know what illness I have.

[VXfan]

Maybe we should contemplete getting rid of this thread as it is a absolute train wreck imho..

[Damage]

Maybe we should contemplete getting rid of this thread as it is a absolute train wreck imho..

Good analogy: Tragic and sad, but you can't help looking.

[wayno]

Enough about train wrecks guys. I've just signed on at work! :D

[VXfan]

Enough about train wrecks guys. I've just signed on at work! :D
I'm sure we could all easily fill an entire thread with horror stories about melbournes rail network!:p

[wayno]

Maybe we should contemplete getting rid of this thread as it is a absolute train wreck imho..


Starting to agree Tony. Numerous posts in here have been reported to the mods.
I hate locking threads or removing them so can we put the personal animosities aside guys and leave it on topic?

[El Cheapo]

WELL......

:laugh4:

I got an unboxed UT BMW M3 GTR a few weeks ago, and the idiot who sent it to me didn't even send it in a box. It came in a postage bag about 2 sizes too small for it....

Front bumper lip was off, headlight lense was off and the windscreen was chipped.

Still haven't put feedback on it, but I don't think I will as I wont gain anything out of it. The car is fine now anyways.

[malscar]

El Cheapo, leave feedback so some other punter is warned. Nothing wrong in being honest. Just don't get personal. I usually leave it about a week before posting negative feedback so that the initial anger has subsided.

[wayno]

Die cast car in a postage bag? Man, that's about as dumb as I've heard. Leave feedback so others know what they might be getting in to.

[El Cheapo]

El Cheapo, leave feedback so some other punter is warned. Nothing wrong in being honest. Just don't get personal. I usually leave it about a week before posting negative feedback so that the initial anger has subsided.

It's an interesting case actually. The seller is a one off diecast dealer, so that's why I've been hesitant. They sold a bunch of unboxed AA's a few weeks ago (including the Norisbank Subaru WRC ;)) but apart from that have sold nothing else diecast related.

Of the 12 or so they sold, only 3 have had feedback placed. I'm waiting to see if anyone else follows up :laugh4: Doubt it though.

They haven't placed feedback on me yet, so I don't want them to turn around and give me bad feedback.

[brchi17]

Die cast car in a postage bag? Man, that's about as dumb as I've heard. Leave feedback so others know what they might be getting in to.

seems to be a common thing over in Europe. Of late I've been looking for a couple of 43rd Legacy's and a jiffy bag has been given as an answer for method of posting from two separate sellers, guess I'll keep looking until I can find one who'll use a box :(

[Damage]

Even a home-made bit of "cardboard carpentry" would be better than nothing. That way, a jiffy wouldn't be too bad.

[Damage]

Well, they arrived today some 40+ days after payment, postmarked the 6th Apr so there goes the 2 weeks to travel next-door argument. Plus, it's just peachy to know KARMA isnt out to get me.

[edy]

Well, they arrived today some 40+ days after payment, postmarked the 6th Apr so there goes the 2 weeks to travel next-door argument. Plus, it's just peachy to know KARMA isnt out to get me.

good to see you got the stuff.

In another forum I belong to, I got told off for saying that 3-4 weeks was bad. Some of those people said its ok to wait up to 3 months. They are kidding themselves....

[wayno]

Just glad the item turned up. Hopefully this can all just go away now.

[Brock 05]

Well, they arrived today some 40+ days after payment, postmarked the 6th Apr so there goes the 2 weeks to travel next-door argument. Plus, it's just peachy to know KARMA isnt out to get me.
Good to hear you finally received it, pity the money seems to have been taken off you quickly but so in posting the item.

[sleepy]

Now i have worked out how to put the pics again i can put this.http://i565.photobucket.com/albums/ss93/sleep y63/pic222.jpghttp://i565.photobucket.com/albums/s s93/sleepy63/pic223.jpgDespite the article being insured aus post would not pay up as they said that trax use budget carriers. Good ol aussie post mind you the model does make a good code 3 lol.

[Damage]

Ha! I used to work at Peters as a lad. That ute is in better shape than how the company ended up.

[rex555]

Looks like a single vehicle roll over to me. Happens a lot on country roads, hope no one was hurt.

What a mess.

[sleepy]

Looks like a single vehicle roll over to me. Happens a lot on country roads, hope no one was hurt.

What a mess.No seat belts back then either lol.

[rex555]

No seat belts back then either lol.

That lace doiley doesn't look too crash hot for traction with those cross ply tyres, either

[singer]

Now i have worked out how to put the pics again i can put this.http://i565.photobucket.com/albums/ss93/sleep y63/pic222.jpghttp://i565.photobucket.com/albums/s s93/sleepy63/pic223.jpgDespite the article being insured aus post would not pay up as they said that trax use budget carriers. Good ol aussie post mind you the model does make a good code 3 lol.

Trax/Top Gear use Australia Post (Aussie post Couriers) & have done since DAY DOT, so go figure:confused: :confused::rolleyes:

[Andrew]

I have been the victim of some poor Australia Post deliveries so I find it hard to stand up and defend them. Magazines that have been reinforced with cardboard and have written on them in texta "Please Do Not Bend" were folded in half to be crushed into my letterbox.

If they didn't have the virtual monopoly they do, they wouldn't last competitively.

[singer]

I have been the victim of some poor Australia Post deliveries so I find it hard to stand up and defend them. Magazines that have been reinforced with cardboard and have written on them in texta "Please Do Not Bend" were folded in half to be crushed into my letterbox.

If they didn't have the virtual monopoly they do, they wouldn't last competitively.

then you get some of the largest courier companies who do the same:(

My postal add is a PO Box. When some Co's won't use my PO addy, I've had some things land 10 metres away from my Letterbox at my res addy & at the very least dropped under my Letter Box when marked Fragile or Do Not Bend.

Also, I was referring to 'the article being insured aus post would not pay up as they said that trax use budget carriers'.

They won't come up the 250metres to the House (which can be seen from the road)

I suppose its a case of swings & roundabouts:o

[edy]

My postal add is a PO Box. When some Co's won't use my PO addy, I've had some things land 10 metres away from my Letterbox at my res addy & at the very least dropped under my Letter Box when marked Fragile or Do Not Bend.



I am interested to know from you why some companies, wont deliver to your PO Box?

From experience most places are happy to deliver to PO Box. Although companies such as DHL, UPS, TNT wont deliver to PO Boxes are they are not affiliated with Australia Post.

When I buy stuff from overseas, I ask very carefully if they will deliver to PO Boxes. I know USPS, Global EMS are cool as they are affiliated with Australia Post.

[minh427]

I have been the victim of some poor Australia Post deliveries so I find it hard to stand up and defend them. Magazines that have been reinforced with cardboard and have written on them in texta "Please Do Not Bend" were folded in half to be crushed into my letterbox.

If they didn't have the virtual monopoly they do, they wouldn't last competitively.

True Andrew, when I sent you some models. It was over a week and you still haven't received it and I thought, it might got lost, but turns out it was sitting at the post office and the delivery guy forgot to leave a card.

[singer]

I am interested to know from you why some companies, wont deliver to your PO Box?

From experience most places are happy to deliver to PO Box. Although companies such as DHL, UPS, TNT wont deliver to PO Boxes are they are not affiliated with Australia Post.

When I buy stuff from overseas, I ask very carefully if they will deliver to PO Boxes. I know USPS, Global EMS are cool as they are affiliated with Australia Post.

I don't have an answer as I'm yet to receive an adequate explanation myself. :confused:

Suffice to say I don't use the Co's again:mad:

That said, I receive most of my mail 95% through the PO Box

[sleepy]

i have actually observed the aus post guy in my area outside the post office loading a trolley that full that parcels dropped onto the ground and he wasnt carefull picking them up either, i told the people in the post office about him but he still has his job. On a brighter note we have a dog now and the dog has him bluffed.

[lachlan]

My delivery guy is the best! If I'm not home he leaves all my stuff at the back door under cover. The only time he takes stuff back to the post office for collecting is when its raining.
He knows my dogs names too, brought him some beer for Christmas for doing such a great job. If a package is damaged I know it wouldn't be him but all the people before him.

[GLENN L]

years ago i bought a big pb 79 a9x balck and white drawing that cost around $400(cant remember where from), it came posted in 2 seperate lots, postpak tube for the poster and a a4 type envelope for the certs and pics of pb signing it, the envelope had some pretty hard cardboard in side it and a big sticker do not bend on the front. well the postie folded it in half and stuffed it into my mail box and stuffed everything inside. i went to the post office and jumped up and down causing a sceene and made them ring up the place i got it from a organise a other one which they did.

[fatty]

Im glad I have a wide mouth letterbox so when magazines etc are delivered they don't have to folded to fit.

[Andrew]

True Andrew, when I sent you some models. It was over a week and you still haven't received it and I thought, it might got lost, but turns out it was sitting at the post office and the delivery guy forgot to leave a card.

Yeah, thanks Minh, forgot about that one. It was so minor compared to what Australia Post have done damage-wise that it slipped my mind!

I've had a 1:43 car that made it from Asia to a Sydney model shop fine, but when Australia Post got it and it was mailed from Sydney to Hobart, the car decided to break itself from the base it was screwed into and destroy itself around the inside of the perspex case. The seller was Model Cars Too and Mark Griffin packs his products safely, but even this car couldn't tolerate Australia Post handling it. Hopefully that car will have a new life as a (repaired) Code 3.

Do you think we are too harsh on Australia Post or do they deserve the caning they get from us (apart from Lachlan's cosy relationship)?

[sleepy]

Aus post deserves to be caned hard ive never had any trouble with deliveries from aae.

[wazza002]

Aus post deserves to be caned hard ive never had any trouble with deliveries from aae.

I can tell you its not the parcel guys who does the damage to your items, Its the counter staff who packs them in the bags over loading them and put the big stuff to the bottum then they go into a metal crate then the truck driver takes it to the depot and the stuff there are the worst for this damage, So you see its not the parcel man doing this ;)

cheers wazza:D

[spolyhronidis]

Now i have worked out how to put the pics again i can put this.Despite the article being insured aus post would not pay up as they said that trax use budget carriers. Good ol aussie post mind you the model does make a good code 3 lol.
if you bought it from Trax, then they will replace it for you. Assuming they still have them in stock that is.

[fatty]

if you bought it from Trax, then they will replace it for you. Assuming they still have them in stock that is.
I think the letter was dated 2007.

[spolyhronidis]

I think the letter was dated 2007.
if i had noticed the date, i would have said, "i'm sure they replaced the model for you back then". doh.

[sleepy]

if i had noticed the date, i would have said, "i'm sure they replaced the model for you back then". doh.I decided i would keep it and ordered another 1 as well, its the only code 3 i have lol..

[grease]

When I received my certificate to say I had successfully completed my apprenticeship (about 2001) The cert was sent via auspost, A4 size with cardboard reinforcing with DO NOT BEND written in black text-er. I received it creased, so I promptly rang auspost and they asked was it sent via registered mail my reply was NO, they said sorry mate not our fault, should have been sent registered then.

[My Element]

i get magazines bent in the post all the time and i just ring the publisher and they send out a new one for me, if im at home and hear the postie I will go out and meet him and ask if he could not bend my mags. But most of the time its a different bloke each day so it gets hard to tell them all, even if it says DO NOT BEND.

[Maq]

I was lucky today. Was a bit stressed after getting a mag sent while I have been reading this thread for the last dew days. It rocked up sweeter than sweet. Thankfully because I could not replace it as easy as going to a store

[cdg]

What really ****es me is items that just 'go missing' and Aus Post really dont care. They hand you a lost item form, which results in SFA in a practical sense.

If a person who buys something from me chooses not to register their item (which i insist on for anything over 10 bucks now - having been bitten again recently) i insist on a receipt from AP with the postcode on it, and i photograph the parcel with the address and postal sticker visible.

I have concerns with the paypal resolution centre as well, but thats for another thread...

http://capitaldiecastgarage.blogspot.com/

[MeTriX]

The items I have sent are always registered. Yes the Paypal resolution centre is bad. Get asked/told different things from different staff...

[Damage]

When I sell something, I automatically register anything worth over $50 as it protects me, you're mad if you don't. If I'm buying and the seller doesn't have it registered or doesn't factor it into the postage charge, that's thier problem.

[malscar]

Interesting to note that my original postage horror story regarding Biante looks to have disappeared.

I apologise in doing this but have tried privately direct with Biante however my patience is now wearing very thin. By my putting this on the forum I may get a response to my email of 13 September.

Anyway, as you may know, I received this back at the end of June this year from Biante. Looks to have been dropped from quite a height or something very heavy dropped on it. This would have occurred by AAE, not Biante. But as they are the business that posted the item, they are the business I must deal with.
http://i105.photobucket.com/albums/m225/malscar/00 1-1.jpg

http://i105.photobucket.com/albums/m225/malscar/00 7.jpg

http://i105.photobucket.com/albums/m225/malscar/01 0.jpg

http://i105.photobucket.com/albums/m225/malscar/01 2.jpg

Now, when this was originally posted on here after my direct email with Biante was not answered, I was contacted by a Biante staff member. Photos were sent to him on 6 July. When I chased it up on 26 July, I was told it was with AAE requesting a refund and things would be sorted out once the refund was received. I also offered a solution that would not have left Biante out of pocket. This was rejected since the AAE process had started. This I could understand although my offer still stands.

Leaving a sufficient time for AAE to process the claim, I then followed it up on 13 September. To date no reply and it has now been at least 11 weeks since I sent the photos. I believe this is sufficient time to have resolved this matter. Maybe I have slipped through the cracks as I have not been agressive. I must say that this will make me reconsider buying direct from the website.

[My Element]

ive never had a problem or had a damaged box from biante although ive never bought a window box off the website, Not sure what you can do, it cant be a good feeling thats for sure. Id ring head office again, although i tired that once and no one answered :confused:

[Damage]

Strange because I cannot fault Biante's packing for well over 300 orders, they have been perfect.. That box must have had a VERY hard time. Having said that, I would have expected a more speedy resolution. Tom and John are 1st class staff, something has obviously gone wrong somewhere.

[porsche91722]

I certainly can't comment on Biante's situation re the packaging, however I really do sympathize with suppliers who have to be at the mercy of crap postage and transport companies who treat their freight with absolute disdain. I recently received a car from the U.S. that was totally destroyed in transit. The seller gave me a full refund, which is a credit to their professionalism, but I actually felt guilty (for a very short time:D) about accepting it, because it wasn't their fault. I know that I will be using the supplier in future without hesitation, because I feel confident that they will be looking after me. Unfortunately, between the U.S. postal service and good old Aussie Post, the same can't be said. Sometimes, suppliers have to think of the big picture, and cut their losses, to keep repeat customers satisfied.

[Damage]

It is the responsibility of the vendor to ensure the goods reach the consumer in marketable condition. For peace of mind use a trackable, insured method.

[My Element]

surely biante can sort this out within a minute, they might see this and get on to it again. Sometimes people make mistakes and forget, this might be just one of those cases. Im sure it will work out ok in the end. It has just taken some time, and documentation may have been misplaced. Hope it gets sorted asap for you.. Its the worst feeling getting a model damaged.

[malscar]

And maybe I am just frustrated by the lack of followup by the staff. I did not want to do this, but if it gets at least a email giving me a update of where this is at, (a honest one not a crap one) then at least I have one, which is more than I have at this point in time. Second time I have had to do it with this particular case. Not good, you would think after the first time I had to do it, it would not be necessary again.

[Formula]

Some really tough stories in this thread. May have just scared me out of buying any more models!

A few to contribute: Got a 1/18 HSV GTS-R awhile ago (window box) sent in a jiffy bag. Absolutely no idea how, but it turned up perfect. This was using Courier Australia.

One a happier note, I was home one day and caught the AP guy one day and had a chat. He was cool about it and puts everything in my garage nowdays. Really good. Want to catch him again to give him a carton since I'm moving house.

[edy]

Recently I sent 4 * 1/18 models to WA from Brisbane.

I used a CC box, put the models in the middle and used heaps and heaps of bubble wrap.

Then I used black plastic to wrap that box up and then sought to seal the edges.

The buyer said he ended up using dynamite to open it! :)

[My Element]

Recently I sent 4 * 1/18 models to WA from Brisbane.

I used a CC box, put the models in the middle and used heaps and heaps of bubble wrap.

Then I used black plastic to wrap that box up and then sought to seal the edges.

The buyer said he ended up using dynamite to open it! :)

yeah i just use the BP boxes from aus post, they are pretty tough

[Dragferret]

A local Mustang owner imported a new bumper bar and had it insured. On arrival the bar had a minor imperfection so he rejected it and claimed the insurance. The post office manager knows I own a Mustang so she asked me to come and pick it up. Apparently because the insurance was paid out they were going to throw the bar out. I've kept it as a spare.